Blue Line

We're always looking for new ways to provide privacy for our customers.

At Blue Line and/or its Subsidiaries, we put you first and are thus committed to protecting and respecting your privacy. We are committed to being transparent about how we collect, process, share and manage data about you (our customers and other natural persons where applicable).

Blue Line and you

This Privacy Policy stipulates the bank’s approach to handling your data and your rights with regards to our collection, use, storage and sharing of your personal data which may be collected by Blue Line and/or Subsidiaries in the course of providing you with exceptional products and services, collectively referred to herein as Blue Line’s “services”, across all our delivery channels to meet your needs.

YOUR PERSONAL INFORMATION

In the course of consuming services provided to you by Blue Line and/or Subsidiaries to meet your needs, through this and other channels available, we collect information you provide us via forms, phone calls, and correspondence by mail or emails, service point interfaces, and any other channels we may make available to you from time to time. The information we collect may include but not limited to: identity verification, services consumed, and services desired/required, mode of consumption, preferences, location, general events, instructions and transactions relating to the services. We may also use information about you collected by third parties and other service partners to better serve your needs. Third party sources are not controlled by Blue Line or Subsidiaries and as such we are not liable for how they use it.

CONSENT

We don’t ask for your personal information unless we need it to provide or improve our products and services for you. We want to be sure we have your consent to collect, use and, where necessary, share your information with our partners and suppliers that help us serve you. Whenever we introduce new services and technologies, we’ll ensure you understand and agree to any new ways in which your information is handled. You will be considered to have given your consent to Blue Line and/or Subsidiaries for the processing of your personal data when;

You complete any form, brochure or material issued by Blue Line and/or Subsidiaries at any of our service points requesting for such personal information
You register, check or tick the acceptance box on any of our electronic platforms (Online or Mobile) relating to terms and conditions of any service or product offered by Blue Line and/or Subsidiaries
You send a request, complaint or other communication to Blue Line and/or Subsidiaries
You use any service or product offered by Blue Line and/or Subsidiaries

USE OF YOUR INFORMATION

Blue Line and/or Subsidiaries will process your personal information for the following purposes;

To offer and provide our Products and Services tailored to meet your unique needs
To fulfil the terms of any service contract(s) you might have with us
To improve your service experience with us
To conduct our business
To manage our relationship with you
To comply with Laws and Regulations
To provide information to Credit Agencies
To update your records
To develop statistics as may be required
To comply with our Internal Policies
To communicate with you when necessary

Blue Line and/or Subsidiaries will limit the collection and use of your personal information for the stated purposes.

Cookies and tracking

Please note that for our digital channels, we may collect information about your computer (or mobile device), including where available or necessary, your IP address(es), operating system and browser type for system administration or for our own commercial purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. Further details can be found in our Cookie Policy

Privacy Policy